FAQs

Here are few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at Support@agentturtle.com.

Q. Where do you ship from?

A. We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if your order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 7-25 business days for all orders to arrive.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place the order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is free Worldwide.

Q. Where is your Company Located?

A. We have an office in the beautiful city Bangalore, India.

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Q. Who can I contact If I have a problem with my order?

A. All queries can be forwarded to support@agentturtle.com

Q. How can I pay?

A. We accept payment only through Paypal, Debit or Credit cards.

Q. Is checkout on this store is safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my Information will you sell my Information?

A. We do not sell our customers information. Emails are strictly for Follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) pay customs?

A. For most countries, you will not have pay customs but it depends where you are located and If you order more than 1 piece.